Accountancy
121
Agriculture, Fishing
2
Finance, Insurance
96
Call Centres
1
Catering & Hospitality
109
Construction, Property
97
Customer services
81
Defence/Armed Forces
64
Education
3
Electronics
84
Engineering, Manufacturing 119
Graduate, Trainees
50
Healthcare & Nursing
82
Human resources
71
IT & Internet
438
Legal
62
Management consultancy 64
Marketing, Advertising, PR 68
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
7
Recruitment sales
87
Retail, Wholesale
70
Restaurant & Food Service 8
Sales
99
Science
17
Secretarial, Administration 20
Security
0
Senior appointments
10
Telecommunications
4
Transport, Logistics
4
Travel, Leisure, Tourism
19
Other
52
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
|
Section: IT & Internet Vacancy 314 |
| Post:Customer Support Manager - Essex - £dependent on e
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Cardiff
|
| The announcement text: |
Customer Support Manager - Essex - £dependent on experience
This position includes managing the support services through a team of dedicated support professionals. The technology involved is developing constantly so managing change through team advancement is crucial. Your mission will be to deliver an every increasing level of customer service through a highly skilled, trained and motivated team of support professionals. This will involve a high dedication to staff development together with a progressive ?can do? approach to make our support and service even better for every customer.Key skills: Increase the already impressive customer retentions statistics in terms of both percentage of users and revenue Further develop the existing support team in both the technical and soft skills aspects of the role. Implement a series of customer satisfaction bench marks in order to measure your success. Spearhead the upgrade our electronic support systems to aid the self service delivery of technical support matters and work with our reseller partners to replicate your team success within their support operations. You will be a natural leader and MUST have at least 3 years experience management experience in team building, coaching, mentoring, reviewing and general staff development . Your past roles will have included hands-on Customer Service aspects, ideally to a level where you teach others to replicate your skills. We are looking for someone who has had hands on experience of a software accounting application and general appreciation of double entry bookkeeping would be advantageous. An exceptional telephone manner and high communication skills are required along with a well organised and structured approach to day to day activities. for further opportunities please visit www.additionalresources.net
Key Skills: Support manager, Accounting, Accounts, customer service.
|
| Contact information |
| Employer: |
|
| Email: |
1339@jobinbradford.informnow.com
|
| Phone: |
0115 840 7597
|
|
| |
Publication date: 2009-04-13 08:13:05
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